Global Strategic Partner Events Senior Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Job Description

ServiceNow is looking for a standout Strategic Global Partner Events Senior Manager to help drive the success and growth of our global partner events. You will work closely with internal stakeholders across Global Partnerships & Channels (GPC) and other functions, as well as manage external vendor relationships, to effectively develop, execute and measure event outcomes. The individual filling this role will have strong project management skills, be detail-oriented, and have expertise in and a passion for activating amazing events for our partner ecosystem.

What you get to do in this role:

1. Partner with and support the Global Strategic Partner Events Lead and other GPC leaders to activate highly effective integrated campaign plans.
2. Drive demand/lead generation campaign programs that span across marketing vehicles including content, social, digital/media, email.
3. Work closely with internal stakeholders, content providers and 3rd party vendors to execute and monitor event performance.
4. Work with marketing operations to ensure all tracking requirements are in place for necessary performance reporting.
5. Manage a cadence of reporting, monitor program performance, and identify areas for improvement.
6. Support event cycle end-to-end to ensure overlapping events in various stages of planning are on schedule and meet critical deadlines.
7. Help develop and scale digital platforms utilized for events, such as Rain Focus, Qualtrix Surveys, dashboards, messaging, and more.
8. Dream up big ways to bring our industry-leading solutions and inspiring partner and customer stories to life in impactful and immersive ways across all touchpoints (in the keynotes, in venue signage, on the expo floors, etc.).

Qualifications

1. 8+ years experience
2. A genuine passion for event planning
3. Ability to think strategically but execute tactically.
4. An active interest in staying up-to-date with the latest event technologies and promotional channels/tactics.
5. Outstanding project management and communication skills, including exceptional writing abilities, effective presentation techniques, and a demonstrated level of professionalism.
6. A naturally inquisitive nature, embracing a growth mindset and displaying an aptitude for absorbing information quickly and effectively learning on the job.
7. Experience working quickly and nimbly under pressure.
8. Impeccable attention to detail across all aspects of the event experience.
9. Enthusiasm for on-site work at larger events, occasionally including international travel and weekend commitments.
10. A meticulous desire to manage project timelines and deliverables.
11. Experience working with global teams and external partners, with a proven ability to build collaborative relationships.
12. A passion for metrics and data to influence decisions; experience using reporting/dashboard tools.
13. Exceptional team player with strong communication and interpersonal skills.
14. Self-starter with high energy, “can do” personality and desire to thrive in a fast-paced growth environment.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.