Gestionnaire de dossiers d'invalidité bilingue

Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote.

As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.

Responsibilities:

1. Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
2. Action daily administrative tasks which include responding to emails and telephone calls in a timely manner.
3. Assess claims based on contractual, medical, and vocational barriers.
4. Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists, and medical consultants) to drive cases to successful return to work or job-ready resolution.
5. Write letters to communicate pertinent benefit-related information based on analytical reasoning.
6. Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.

Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD), or Long-Term Disability (LTD) claims.

What we are looking for:

1. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
2. A post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience.
3. The ability to make difficult decisions within tight time constraints.
4. Disability management and/or Group Benefit knowledge is an asset.
5. A background in a health-related field will be an asset.
6. Comfort with both incoming and outgoing calls.
7. Strong organization and prioritization skills are required to manage different types of tasks.

What can we offer you?

1. A competitive salary and benefits package.
2. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
3. A focus on growing your career path with us.
4. Flexible work policies and strong work-life balance.
5. Professional development and leadership opportunities.

Our commitment to you:

1. Values-first culture - We lead with our Values every day and bring them to life together.
2. Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
3. Continuous innovation - We invite you to help redefine the future of financial services.
4. Delivering the promise of Diversity, Equity, and Inclusion - We foster an inclusive workplace where everyone thrives.
5. Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-REMOTE

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer.

Salary & Benefits:

The annual base salary for this role is listed below.

Primary Location: CAN, Quebec - Full Time Remote

Salary range is expected to be between 50,250.00 CAD - $83,750.00 CAD.

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.