Gérant/Gérante des ventes au détail - Retail Sales Manager

Part Time / Full Time

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Job Description

Title: Retail Sales Manager

Location: Terrebonne, QC

Posted: 16 days ago

Immediate Start

What you can expect:

• The opportunity to celebrate uniqueness. Our team is composed of individuals from diverse backgrounds, experiences, and perspectives who all have something special to offer.
• The possibility to work in a company invested in a mission, with a business model that positively impacts the planet and local communities.
• An investment in the career goals of our employees. With our aggressive store expansion plans, we recognize the importance of fostering continuous growth and development of our team members.

What you will do:

The Retail Sales Manager is responsible for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. This person ensures compliance with company standards in all customer and donor areas of the store (inside and outside), remains aware of customer and donor needs, and ensures fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at the point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values and reports to the Store Manager.

Store Performance:

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plans.
• Monitors and sets the pace of work.
• Understands company objectives and local market potential, analyzing and acting on key metrics and information.
• Inspects sales floor for shop-ability and merchandising standards, ensuring a positive customer/donor experience.
• Leads the generation of new Super Savers Club memberships.
• Prioritizes and directs team member activity.

Leadership and Development:

• Leads, directs, and supervises the work of supervisors and retail sales floor team members.
• Plans staffing needs and coordinates recruitment, selection, and training.
• Regularly interacts with supervisors and team members to train, coach, and counsel them. Provides recognition and feedback.
• Identifies and develops high-potential team members for supervisory and management positions.
• Models and maintains a respectful, values-driven workplace adhering to Savers’ Policies and Procedures.
• In the absence of the Store Manager, oversees the entire store as acting Store Manager.

Retail and CDC Operations:

• Schedules supervisors and team members for cash register, self-checkout, sales floor to meet customer/donor demand.
• Continuously assesses the sales floor and donor areas, directing team member activity to ensure standards are met.
• Monitors sales, items sold, and operations labor hours regularly to ensure efficiency targets are met.
• Identifies sub-standard departments or categories and takes action for resolution.
• Accountable for determining appropriate space-to-sales for departments using the CatMax tool.
• Receives and responds to customer questions, requests, and complaints.
• Processes exchanges and special customer needs as needed.
• Delivers a positive customer/donor experience by setting an example and training team members on customer service expectations.

What you have:

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Minimum Required Education, Training, and Experience:

• High School diploma; post-secondary degree/diploma preferred.
• Experience in sales floor supervision, cashier supervision, customer service management, or retail management.

Physical Requirements:

• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs.
• Frequent reaching in various levels/directions to inspect/handle merchandise.
• Continuous standing, frequent walking, stooping, bending, and twisting.
• Frequently required to read written & electronic documents and product labels.
• Continuously needs to hear and verbally communicate to interact with management, team members, and customers.

FLSA: Exempt

Travel: Will periodically need to drive to meetings or other stores for business purposes.