General Sales Manager - Fernie, B.C. - 2024 (Fernie, BC)

Automotive GENERAL SALES MANAGER Required for Legacy Ford Fernie

About Us:
Legacy Ford Fernie is committed to delivering an outstanding car-buying experience through superior customer service, quality vehicles, and a strong community presence. We take pride in building long-lasting relationships with our customers by ensuring satisfaction throughout the entire car-buying journey. Join our team and contribute to our reputation for excellence.

Job Overview:
The General Sales Manager (GSM) will oversee the dealership’s sales operations and be a driving force behind the success and growth of the sales team. This role requires a motivated leader with strong management, sales, and interpersonal skills who can help the team achieve its goals while ensuring the highest level of customer satisfaction.

Key Responsibilities:

1. Sales Strategy & Execution:
   Develop and implement effective sales strategies to achieve monthly, quarterly, and annual sales goals. Monitor and analyze sales performance, identify trends, and adjust strategies to maximize sales opportunities. Collaborate with the marketing team to drive traffic, increase lead conversion, and build brand loyalty.
2. Team Leadership & Development:
   Hire, train, and manage a high-performing sales team. Set clear goals and expectations, provide ongoing coaching and mentorship, and create an environment focused on performance and personal growth. Conduct regular sales meetings to review objectives, share insights, and recognize achievements.
3. Customer Experience Management:
   Ensure all customers receive exceptional service and an outstanding buying experience. Address and resolve customer concerns or complaints promptly and professionally. Implement processes to improve customer satisfaction and foster long-term relationships.
4. Inventory & Financial Management:
   Oversee inventory levels and ordering, ensuring optimal stock for customer demand while managing costs. Manage dealership profitability by monitoring expenses, sales volumes, and gross profits. Review financial statements, sales reports, and other performance metrics regularly, adjusting tactics as needed to meet budget and profitability goals.
5. Compliance & Process Optimization:
   Ensure compliance with company policies, government regulations, and industry standards. Optimize sales processes and workflows to improve efficiency, effectiveness, and team accountability. Work closely with other departments, including service and finance, to ensure seamless operations across the dealership.

Qualifications:

• Proven experience in a sales management role within the automotive industry, ideally with prior GSM experience.
• Strong leadership and team-building skills, with a track record of developing successful sales teams.
• Ability to analyze data, make strategic decisions, and drive performance.
• Exceptional interpersonal and communication skills with a customer-first mindset.
• Strong knowledge of inventory management, CRM systems, and dealership operations.
• Ford Management experience a plus.

Why Join Us?
At Legacy Ford Fernie, we offer competitive compensation, benefits, and a supportive work environment. This is a great opportunity for a motivated sales leader to make a lasting impact in a growing dealership and be part of a passionate and dynamic team.

Apply Now:
If you’re an experienced sales leader with a drive for success and a passion for delivering exceptional customer service, apply today to join the Legacy Ford family. Your resumes are confidential and will be on file for three months.

Let Your Legacy Start Here!

Department: Sales
This is a management position
This is a full-time position