General (Operations) Manager

Chalmers Foundation is a not-for-profit foundation, focused on delivering affordable senior residents in the Lower Mainland. We strive to provide the very best, safe, and supportive living environment.

Summary
Chalmers Foundation is a not-for-profit foundation, focused on delivering affordable senior residents in the Lower Mainland. We strive to provide the very best, safe, and supportive living environment.

Description

POSITION DETAILS

Job Title: General Manager
DEPARTMENT: Operations
REPORTS TO: Executive Director

COMPANY BACKGROUND
Chalmers Foundation is a not-for-profit foundation, focused on delivering affordable senior residents in the Lower Mainland. We strive to provide the very best, safe, and supportive living environment. It is a core belief if we take care of our staff, staff in turn will provide excellent service to the residents. The staff are revered by the residents and has created a demand for the foundation to expand into the future.

VALUES

Dignity / Respect
Helping seniors have self-respect (living independently / semi-independently despite financial constraints), respect in the way that we treat each other regardless of differences. Dignity as people’s bodies and minds fail them.

Caring
We provide care for seniors / those in need, we nurture, we demonstrate compassion. We are a soft, family community-centric organization.

People First
We consider the well-being of the total person when making decisions. Integrity: making tough choices when we know them to be morally and ethically correct.

Sustainability
Helping to make long term sustainable decisions for the residents and the foundation.

Long Term Thinkers
We plan and support both the resident and foundation by thinking long term and understanding the impact of our decisions both in the here and now and into the future.

JOB DESCRIPTION

Reporting to the Executive Director, the General Manager has a passion for working with seniors. This position has a proven customer service background and strong management / supervisory experience to manage the day-to-day operations of our retirement community.

The General Manager is a strong leader and multitasker serving as the right hand to the Executive Director. The Assistant Operations Manager is responsible to multiple departments, maintaining smooth business operations, and providing quality onboarding and training to employees. The Assistant Operations Manager is also responsible for adhering to compliance and the established standards of Chalmers Foundation; as well as, complying with all regulated and legislated standards (for example, The Assisted Living Registry, Fraser Health Authority, WorkSafeBC, etc.)

RESPONSIBILITIES (but not limited to)

• Provides overall direction and manages performance for assigned employees, ensuring employment development, engagement and compliance with Human Resources policies / procedures, and all other applicable regulations and legislation.
• Scheduling of assigned employees.
• Ensuring proper staffing levels are met.
• Collecting data, compiling, and writing comprehensive month report for Executive Director.
• Adhering to Governance and legislation related to assigned departments and Rideau as a whole.
• Establishing and maintaining effective working relationships with other departments.
• Establishing and maintaining effective working relations with vendors, contractors and agencies.
• Developing operational component forecasts and is able to explain variances. Responsible for components of the accounting and payroll functions.
• Performs monthly metrics.
• Identifies quality improvements opportunities in assigned departments and implements as required.
• Performs all other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Teaching: Ability to teach employees and others both one-on-one and in groups.
• Knowledge Integration: Integrates best practice and current regulation and legislation.
• Communication: Demonstrated ability to communicate effectively with clients, families, the public, medical staff and members of the interdisciplinary team using verbal, written, computer communication means. Ability to effectively apply conflict resolution skills.
• Critical Thinking: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve and make decisions effectively. Applies the problem-solving process demonstrating critical thinking and decision-making skills using a systems approach.
• Management: Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interdisciplinary team and collaborates across disciplines.
• Leadership: Demonstrates creative planning for change and innovation, implementation of IH policies or other protocols, and ongoing professional development of self and others.
• Teamwork: Demonstrated ability to foster teamwork and a commitment to excellence in the provision of client care.
• Equipment: Demonstrated computer skills including windows-based programs. Demonstrated ability in the use of e-mail and word processing. Ability to operate other related equipment as required in the specific practice area.
• Physical ability to perform the duties of the position.
• Valid drivers license.
• Covid 19 vaccination is required.

EDUCATION, TRAINING AND EXPERIENCE

• Diploma or Bachelor’s degree in business administration or Health Care Administration.
• A minimum 4 years of related experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, some payroll and some accounts payable / receivables.
• Experience in working as a team member with an Executive Director.
• Experience in supporting the Executive Director in day-to-day operations.
• Demonstrated ability to communicate effectively in English, both verbally and in writing, to both employees and residents.
• An equivalent combination of training and experience may be considered.

WORKING CONDITIONS

• Interaction with male and female residents of all ethnic and cultural backgrounds.
• Combination of natural light and fluorescent lighting.
• Exposure to the elements (external building and property).
• Exposure to variable temperatures both hot and cold.
• Lifting alone and with assistance.
• Pushing/pulling content.
• Crouching, kneeling, stooping/bending for short periods of time.
• Walking and climbing stairs frequently.
• Standing for long periods of time.
• Engagement and/or exposure to various therapy programs focused on providing residents with the highest quality of life in our Homes including but not limited to pet therapy, spiritual events and musical therapy.