General Merchandise Associate

Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Results Areas

1. Retail Sales of General Merchandise
2. Customer Service

Major Duties and Responsibilities:

1. Customer Service
   • Provide superior customer service to both internal and external customers.
   • Greet customers immediately, in a courteous and friendly manner.
   • Handle Kenect and telephone transactions quickly, and courteously.
   • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
   • Point out any sales, specials, or new merchandise to customers.
   • Assist customers with their selection of merchandise and fashion feedback.
   • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
   • Notify customers when special orders or back-ordered items are received.
   • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
2. Retail Sales of General Merchandise
   • Assist General Merchandise manager with retail sales of General Merchandise.
   • Become familiar and efficient with all phases of the computer system required for General Merchandise.
   • Design displays for merchandise, which are appealing to customers. Make effective use of:
   • Fixtures
   • Wall Displays
   • Show Cases
   • Glass Cubes & Towers
   • Mannequins
   • Window Displays
   • Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
   • Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
   • Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.
   • Maintain clean and current displays of merchandise which appeals to customers.
   • Tag merchandise. Stock shelves & other displays or place merchandise into stockroom.
   • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
   • Ensure locations of all merchandise is up to date at all times.
   • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Continually learn more about the products that are available.
• Present an upbeat, friendly outgoing personality to customers no matter what the situation.

Qualifications & Job Requirements:

• Outgoing, friendly personality and superior communication & customer service skills.
• Must have an approachable, likeable personality.
• Excellent communication skill and demonstrated “closing skills”.
• Clean and tidy appearance.
• Be at work and ready for work 10 minutes before start time.
• Any changes to the work schedule (doctors apt etc.) must be approved ahead of time.
• Overtime will be paid only if authorized.

Physical Demands:

• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift 40 pounds of material.

Working Conditions:

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or airborne other particles.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Every Weekend
• Monday to Friday

Work Location: In person

Application deadline: 2025-01-29
Expected start date: 2025-03-01