General Manager - Eastern Central

General Manager - Eastern Central

160-1255 Humber Place, 180-2101 Bantree St, Ottawa, Ontario, Canada ● 315 Bell Blvd, Belleville, ON K8P 5H3, Canada ● 4-980 Thornton Road, 980 Thornton Road, Unit 4, Oshawa, Ontario, Canada ● Halifax, NS, Canada

Req #3558

Join our team

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Director of Operations, the General Manager will direct and coordinate the day-to-day activities of Final Mile operations and collaborate on business development which includes supervision of team members, route planning, receiving, systems administration, route monitoring, broker recruitment & management, contract negotiations, and development of client relationships. The Manager will oversee operations in compliance with standard operating procedures and company policy, ensure the training of employees and transportation service providers, set performance goals, organize work, and maintain a productive and participatory environment.

RESPONSIBILITIES

• Overall responsibility for ensuring staff are well equipped and motivated to meet company targets.
• Provide relevant and reliable market intelligence information to senior management and identify target markets.
• Communicate client information to key Transport stakeholders and assist with start-up planning and handover to the Transportation Team.
• Collaborate with other members of the Business Development team related to new account sales, onboarding, and strategic support during the sales cycle.
• Understand and help further develop the company's services, features, benefits, and pricing to increase sales revenue and growth.
• Keep informed on competitive services, pricing, and marketing policies. Utilize resources and perform research to determine sales approach and strategies.
• Ensure the established targets and KPIs for each customer are adequately communicated and achieved at all hubs (NPS, On Time, SOP compliance, growth).
• Organize and participate in daily/weekly/monthly operational meetings as required to report on various operational performance metrics.
• Prepare, present, and implement corrective action plans when necessary.
• Ensure that Dispatch, Customer Service, and Delivery operations are working collaboratively and efficiently.
• Assist in developing and implementing standardized SOPs throughout the region.
• Promote innovation, efficiency, and a culture of continuous improvement at all sites in the assigned region. Share best practices with other sites and regions.
• Ensure operation is in compliance with the company Health and Safety Program.
• Required to travel regularly to visit teams within assigned region(s).
• Ensure employee and delivery teams are well trained to provide seamless and timely delivery of service.
• Communicate with and respond to customer service inquiries.
• Accountable for troubleshooting problems through to resolution, escalating as necessary.
• Assume additional related responsibilities as required.

EXPERIENCE

• 5+ years of experience as a senior manager or similar experience with proven success.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Bachelor’s degree in business or 5 - 10 years of relevant experience in the Supply Chain/Distribution/Transportation industry or equivalent experience.
• Proficient with Microsoft Outlook, Office, Excel, PowerPoint, and other related software.

HEALTH & SAFETY

• Follows the Occupational Health and Safety Act.
• Must not put other workers at risk by their actions.

Why Join Us

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Medical, dental, and vision coverage for you and your family.
• Life and disability insurance.
• Wellness programs to support your family’s well-being.
• A Retirement Savings Program with a company match.
• Company team wear allowance.
• Employee Appreciation Day.
• Company sponsored social events.
• Community volunteering.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Other details

• Job Family: Metro Supply Chain (MTH)
• Job Function: Transportation - Last Mile
• Pay Type: Salary

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