General Manager, Banff Gondola

What will be your daily pursuit?:

• Pursuit is seeking an inspiring and experienced General Manager to lead the Banff Gondola, one of Canada’s most iconic attractions. Reporting to the Vice President of Operations, Banff, this role is responsible for vision, strategy, and execution, ensuring hospitality excellence and authentic guest experiences. This is a career-defining opportunity to elevate the Banff Gondola as a world-class attraction.

  Set in Banff National Park, the Banff Gondola is a year-round attraction, offering diverse hospitality operations, including five best in class dining outlets, world-class events, an interpretive center, retail stores, high-tech photo experiences, guest services, and lift and building operations. The General Manager will oversee these areas, leading a passionate team while collaborating with Pursuit’s support services in Sales, Marketing, Revenue Management, Finance, People & Culture, Health & Safety, Hospitality Excellence, Food & Beverage, Retail, Programming, Sustainability, and IT.

When does this adventure begin?:

ASAP

What perks can you expect?:

• Unrivaled learning and development environment
• Competitive salary (commensurate with experience)
• Performance-based bonus eligibility
• Comprehensive benefits package (dental, health, RRSP matching, etc.)
• Flexible Time Off (FTO)

What will you do in this job?:

• Inspire teams to elevate experiences to a top, world attraction.
• Champion the relentless pursuit of excellence across all KPI’s.
• Develop and execute strategic plans to drive business growth and experience excellence.
• Plan and present annual operating plans and budgets.
• Manage budgets, forecasts, and KPIs to achieve financial and operational goals.
• Establish clear goals and expectations so that leaders go beyond and deliver outcomes.
• Train, coach, and develop a high-performing leadership team with a growth mindset.
• Drive an exceptional workplace culture that is driven to go beyond, delighting our guests, partners and each other.
• Monitor outcomes and inspect operations to ensure outcomes and continuous improvement.
• Ensure seamless and connected operations across all departments, including F&B, retail, events, lift operations, guest experience, maintenance and transportation.
• Oversee safety protocols, risk management, and emergency response preparedness.
• Collaborate with sales, marketing, revenue management, and programming to enhance revenue streams and optimize guest experience.
• Execute capital projects and maintain infrastructure at a high level, within budget and timelines.
• Champion sustainability and community-focused initiatives aligned with Pursuit’s values.
• Foster strong relationships with suppliers, inspectors, government regulatory bodies, local organizations, and pursuit teams.
• Become a model operator in national parks.
• Engage in long range planning and strategic planning efforts aligned with company vision.

What skills and experience do you need for this job?:

Leadership Qualities

• Proven ability to create brand-aligned, unforgettable, and inspiring experiences.
• Unwavering belief in the importance of hospitality excellence.
• Inspiring and servant leadership that compels the team to go beyond.
• Hands-on and engaging leadership style that instills organization, planning, attention to detail, accountability, communication, and Pursuit values.
• Strong decision-making, problem-solving, and strategic thinking skills.
• Passion for people, sustainability, and community.
• Adaptability and resilience in a fast-paced, dynamic environment.
• Strong financial acumen and ability to analyze performance metrics.

Experience & Qualifications

• 10+ years in senior leadership roles within attractions, tourism, or hospitality industries.
• Experience managing large, multi-faceted operations, including F&B, retail, events, and infrastructure.
• Strong background in hospitality excellence, team development, guest experience transformation, and business growth.
• Expertise in budgeting, P&L management, and capital planning and execution.
• Familiarity with regulated environments such as national parks, ski resorts, or government agencies.

EEO:

• Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.