General Manager - Banff Caribou Lodge & Spa

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff; we value teamwork, creativity, and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers, and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

Are you an experienced hospitality professional looking for a leadership role in a dynamic and growing company? Banff Caribou Lodge and Spa is seeking a passionate and driven Hotel General Manager to oversee our operations and ensure our guests experience exceptional service at our busy full-service hotel in the heart of Banff.

About the Role:

As the General Manager of Banff Caribou Lodge and Spa, you will be at the forefront of our day-to-day operations, leading the team to deliver outstanding guest experiences. This is a hands-on operational role where you will oversee all aspects of the hotel, including Maintenance, Housekeeping, and Front Desk services. You will effectively communicate priorities with our corporate Accounting, Human Resource, Sales and Marketing, and other support departments.

Key Responsibilities:

1. Business Acumen: Utilize strong business literacy skills for operational success.
2. Leadership: Mentor, train, and coach a dynamic team to deliver exceptional service.
3. Proactive Planning: Manage hotel operations to ensure smooth and efficient functioning.
4. Dedication to Guest Experience: Provide exemplary service and build strong guest relationships.
5. Genuine Passion: Foster a culture of creating memorable guest experiences.
6. Communication: Maintain clear, open, and consistent communication with all stakeholders.
7. Work closely with BCP Head Office, which provides support in areas such as Finance, Sales, Marketing, HR, IT, and Project Management.

Experience | Skills | Requirements:

1. Strong business acumen, adept at analyzing key metrics and making strategic decisions.
2. Senior leadership experience in hospitality for at least 3 years.
3. Exceptional English communication skills, especially in fast-paced environments.
4. Proven history of surpassing revenue targets and adept budget management.
5. Proficiency in hotel management software and systems.
6. Understanding of building mechanics with a keen eye for detail.
7. Residence in Bow Valley required; no employee housing provided.

Why Join Us? Banff Caribou Properties (BCP) is part of a growing organization with numerous unique opportunities for career advancement. As we continue to expand, the right candidate will have the chance to grow alongside us and explore various career pathways within our company.

What We Offer:

1. Comprehensive support from BCP Head Office, including Finance, Sales, Marketing, HR, IT, and Project Management assistance.
2. Competitive salary and benefits package.
3. Opportunities for professional development and career progression within a thriving hospitality group.
4. A chance to live and work in the stunning surroundings of Banff National Park.

If you're a results-oriented leader with a hands-on approach to management and a passion for hospitality, we want to hear from you!

Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter, we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at hr@banfflodgingco.com or 403-760-8521.