General Manager

Let us welcome you home to The Kensington in Victoria, BC.

Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Our unique company culture is one where both residents and team members are family.

Optima Living’s North Star, Let us welcome you home, speaks to our underlying principles and the experience seniors discover in our communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice.

Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon our North Star. Optima Living operates over 2,200 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health.

Summary:

As the General Manager you are responsible for providing day-to-day operational support. This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team. This position reports to the Regional Director.

Do you have the following experience & skills? If Yes, then you’re the one!

• Minimum (5) five years of experience in property management and or a combination of a relevant diploma or degree program in healthcare administration/long-term care or hospitality.
• Experience in a retirement setting is preferred.
• Completion of CPR and First Aid is an asset.
• Exceptional interpersonal skills with peers, residents, visitors, and operational partners.
• Superior organizational skills with the ability to handle multi-resident requests.
• Superior oral and written communication skills.
• Demonstrate the ability to prioritize and problem solve.

Key Responsibilities:

Talent Management

• Build and nurture a strong interdisciplinary team of Managers and Front-line employees: source, select, and onboard key talent.
• Responsible for setting and implementing site level vision, mission, values, and organizational strategies.
• Ability to drive results through others.
• Actively plan for growth and successions in pipeline development.
• Ability to inspire a diverse, employer of choice culture with a focus on “Let Us Welcome You Home.”
• Provides coaching and mentoring.
• Conducts performance evaluations.
• Promotes team building and engagement.

Ensure our commitment to Best in Class and excellence:

• Reward and recognize those who embody our “Best-in-Class approach” and those who live by our credo of ‘Let us Welcome You Home.”
• Maintains compliance with provincial legislation and accreditation standards.
• Interact with residents to resolve enquiries in a friendly, service-oriented manner.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Financial Competencies:

• Budget creation and implementation.
• Having the skills and knowledge to make informed decisions about managing within a budget.
• Demonstrates the ability to analyze data and Financial Statements, establishing targets and driving results.

Managing Relationships:

• Inspires a positive culture for families, residents, and employees.
• Stakeholder Awareness – Is able to forge strong positive partnerships with our external stakeholders and suppliers to advance organizational priorities.

Miscellaneous:

• Other duties as assigned to support operational requirements.

Conditions of Employment:

• Clear Police Information Check.
• Clear Vulnerable Sector Check.