General Manager

Title: General Manager, Time Out Market Vancouver

Location: Vancouver

Department: Operations

Reporting to: VP, Time Out Market

Role overview

We love what we do – and it shows! Time Out Market is the division of Time Out Group that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

1. Accommodate and anticipate guests' needs.
2. Develop and implement operating standards, policies, and procedures to be followed by the management team.
3. Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with the company's expectations.
4. Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team.
5. Develop skills of the management team in accordance with the succession planning goals set by the company.
6. Partner with TOM Commercial Director to continually evaluate and curate Concessions.
7. Evaluate all Concession operations and meet with each Vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city.”
8. Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
9. Consistently monitor sales and expenses, approving all purchase orders before they are executed.
10. Work closely in the development of the budget; manage P&L and ensure managers report all variances on a timely basis (minimally, once a month).
11. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts.
12. Manage weekly forecasting of cost expenditures and staffing vs. sales.
13. Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
14. Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
15. Interact with all department personnel and restaurant staff as needed.
16. Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams.
17. Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed.
18. Monitor guest satisfaction on all levels, including social media platforms.
19. Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law.
20. Participate in community events and ensure corporate social responsibility goals of the company are met.
21. Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
22. Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues.
23. Oversee marketing and advertising activities to ensure consistency with product line strategy.
24. Lead in creating sales goals.
25. Accurately forecast staffing needs to ensure optimum customer service.
26. Ensure that private events, catering, and banquets are successfully executed.
27. Control cash and other receipts by adhering to cash handling procedures.
28. Prepare all required paperwork, including forms, reports, and schedules.
29. Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venue's preventative maintenance programs.
30. Ensure that all products are received in accordance with the venue's receiving policies and procedures.
31. Assist and conduct conflict resolution, corrective actions, and coaching.
32. Oversee and ensure that employee performance appraisals are completed in a timely manner.
33. Ensure that talent and technical production are working smoothly; create a special mood for the guests.
34. Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards.
35. Assist and/or complete additional tasks as assigned.

Skills:

1. Ability to work as a team, stay organized, handle various projects at one time, lead others, and delegate.
2. Ability to provide incentives for staff to go above and beyond the expectations of their roles.
3. Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
4. Ability to speak to guests fluently regarding the food, beverage, and overall concept.
5. Ability to demonstrate and impose upon service staff the ability to service guests with the utmost care, service, and excellence, utilizing the highest standards of service techniques.
6. Ability to follow-up and make accurate decisions.
7. Strong problem-solving skills.
8. Ability to maintain a high level of confidentiality.
9. Ability to write reports, business correspondence, and procedure manuals.
10. Ability to demonstrate a positive attitude always.
11. Ability to keep an open and objective view.
12. Ability to listen empathetically and be respectful always.
13. Ability to maintain composure and stay focused.
14. Ability to maintain personal integrity.
15. Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time, there are common characteristics and values we all share. To join our team, you’ll want to…

1. Be commercially astute.
2. Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence.
3. Think globally.
4. Have excellent communication and relationship-building skills.
5. Have a high sense of ownership, urgency, and drive.
6. Be a team player.

About our culture

At Time Out Group, we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness; after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market, we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio, and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel, and entertainment in 333 cities and 59 countries. The Company is giving international, national, and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks, and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and the portfolio currently includes eight Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them, and the businesses in them. As a truly global team, we get to collaborate with colleagues from New York to Paris, Cape Town, and Sydney and beyond. It’s our expertise, authenticity, and collaboration that make us successful and a unique team.