General Manager

Last updated: 3 days ago

Reporting to the Vice-President, Education and Training, the Manager, Certified Programs is responsible for certified program activities. The incumbent provides training to staff, facilitators and assessors and has shared responsibility for the maintenance of the website, web-based applications and e-communications. The Manager, Certified Programs is a member of the management team.

Responsibilities:

1. Oversee and review certification activities for the Certified Aboriginal Management Program (CAFM), the Certified Aboriginal Professional Administration Program (CAPA), the Certified Indigenous Leadership Program (CIL), and the Certified Indigenous Human Resources Professional Program (CIHRP). Support the development and implementation of other certification programs, including planning and delivery of courses, processing applications, organization of exams, handling inquiries, and processing letters for approval.
2. Oversee the planning of all event logistics including day-to-day project management within a pre-approved budget, ensuring financial transactions (invoices, payments, receivables) are accurate and complete.
3. Work with Marketing and Communications staff to co-develop marketing schedules, targets, and activities.
4. Develop and implement strategies to meet revenue and designation targets.
5. Support collaboration with CPA Canada on alignment of CAFM and post-secondary partnerships, pathways to CPA, PSI course credits, mentoring, etc.
6. Support, plan, and implement relations with post-secondary institutions on education pathways, certification, and marketing.
7. Oversee planning and scheduling for certification programs, invoicing, and payments for education programs.
8. Oversee PLAR activities for the CAPA and CIHRP programs, including recruitment and retention, handling inquiries, processing applications, and providing support to PLAR candidates.
9. Oversee preparation of designation process for Certified programs, including designation applications and award certification at the AFOA National Conference.
10. Give presentations on How to Become a CAFM, CAPA, CIL, and CIHRP at the National conference and other venues as required.
11. Maintain a database of qualified facilitators and participate in the recruitment and orientation of new facilitators.
12. Respond to issues and questions related to certification programs in a timely manner.
13. Maintain up-to-date knowledge of the Learning Management System; recommend improvements and changes to the Vice-President of Education & Training; provide guidance and support to staff as required.
14. Ensure that website content is up to date and relevant in English and French; provide recommendations for improvements and implement those approved.

Supervision:

1. Supervise the Education Administrators and part-time contract and summer staff as required.
2. Administrate work assignments for information systems and other areas as required.
3. Oversee preparation and implementation of work plan activities.
4. Appraise performance according to AFOA Canada policy.
5. Address human resource issues and problem-solve as required.

Administration:

1. Complete timesheets according to policy.
2. Perform duties as assigned during the annual AFOA Canada National Conference.
3. Train staff on information systems and other areas as required.
4. Attend management staff meetings and departmental staff meetings.
5. Provide input to the Quarterly Reports, Annual Report, and Annual Audit.
6. Prepare presentations as required.
7. Create and evaluate templates and develop new processes ensuring efficiency and consistency.
8. Draft policy and procedures on programs and systems.
9. Assist in the development and administration of the Certified Program annual budget.

Education and Experience:

The Manager, Certified Programs should possess a degree (ideally a graduate degree) and 5 years of related experience and/or training or an equivalent combination of education and experience. The CAFM, CAPA, CIL, or CIHRP designation(s) is an asset. Prior experience working with Indigenous organizations will be considered an asset. Knowledge of current and historical issues facing Indigenous peoples is strongly desired.

Skills:

1. A working knowledge of the Microsoft 365 suite (Word, Excel, PowerPoint, Publisher, Teams), Adobe Creative Cloud, Salesforce/Fonteva, Learning Management Systems, Zoom, and the internet.
2. Extensive experience in membership database development and implementation and website management.
3. Strong technical and analytical skills to troubleshoot and solve problems.
4. Excellent written and verbal communication skills.
5. French proficiency and/or a working knowledge of an Indigenous language is an asset.
6. Mathematical skills to calculate goods and services tax, review and verify revenue and expenses to the Finance accounting system.
7. Strong organizational skills, attention to detail, and commitment to producing high-quality deliverables in a timely manner.
8. Customer Service: Respond promptly to customer needs; respond to requests for service and assistance.