General Manager

HealthOne is seeking a General Manager to provide onsite leadership & strategic direction for our upcoming new location in downtown Toronto.

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne we genuinely believe in holistic health care and offer our patients a wide variety of treatment options to maintain & increase their well-being. We are deeply committed to providing personalized health care services through an integrated approach to help patients achieve optimal health.

Job Summary

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at HealthOne by providing hands-on leadership in the areas of:

• People & Culture, Recruitment
• Site Operations
• Strategic Growth & Development
• Patient Success & Experience

The General Manager will ensure all pillars listed above are managed appropriately and executed on regularly in order to maintain operational standards & encourage continuous growth.

The General Manager will also work closely with and receive high-level direction & support from the HealthOne leadership team across Clinical, Marketing, Finance, HR & Strategic functions. As such, our ideal candidate will have the ability to exercise sensible discretion, confident decision-making and thrive with a significant amount of autonomy.

If you are naturally inclined to develop relationships, able to execute sound business strategy, and are excited by the idea of playing a role in the promotion of health & well-being at the community level, we would love to hear from you!

Schedule

• Full-time (37.5 hours) Monday to Friday within the hours of 10:00am - 6:00pm
• Occasional evenings & weekends may be required due to the nature of the business
• This is an onsite role

Responsibilities

People & Culture, Recruitment

• Trains, coaches, manages, empowers and inspires staff to deliver to their full potential.
• Analyzes workforce continually and identifies organizational gaps.
• Oversees recruitment and onboarding of staff across all practitioner and administrative functions when necessary.

Site Operations

• Ensures optimal site operations by managing staffing capacity, facilitating maintenance & infrastructure management and implementing relevant improvements.
• Develops, implements and maintains policies & procedures in order to ensure operational standards are maintained.
• Attains annual revenue goals through the development of tools, programs and internal controls as well as efficient expense & resource management.

Strategic Growth & Development

• Determines development opportunities, including but not limited to additional clinical services & programs of care, based on KPI metric analysis.
• Drives patient acquisition efforts via marketing partnerships, digital platforms and loss leader channels.

Patient Success & Experience

• Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care.

Key Performance Indicators (KPIs)

Success in this role will mainly be quantified by the following metrics:

• Employee satisfaction (employee engagement scores)
• Patient success (feedback scores, retention)
• Annual performance target attainment (EBITDA)

Why work with HealthOne?

• Supportive & positive leadership team
• Work within a new, modern 7,000 sq ft. facility in downtown Toronto
• Opportunities for continuous development

Compensation

• Competitive salary offered ($110,000 – $140,000 annually) + bonus incentives
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Rehab, Wellness)

Requirements

• Bachelor’s Degree in healthcare administration, business, or similar area of study.
• Management experience within healthcare setting.
• Skilled in people management with a proven track record of training and coaching staff in a fast-paced, client-facing setting.
• Ability and passion for leading a team while creating a productive & positive workplace culture.
• Proficiency in strategic planning and managing budgets to ultimately achieve business targets.
• Experience with creation as well as implementation of policies & procedures.

Nice-to-Have

• Experience with launching a new healthcare practice.
• Competency with computer-based healthcare administration systems.
• Leadership, project management, or change management certification.
• Previous experience as a healthcare service provider or frontline administrator.

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [emailprotected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

Seniority level

• Director

Employment type

• Full-time

Job function

• Strategy / Planning and Information Technology