General Manager

“How do you bring kindness to others every day?”

Join us in our journey of kindness – our Kind era – where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

The General Manager (GM) reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community.

The General Manager is the Privacy Officer designated for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.

Responsibilities:

1. Demonstrates organizational values and ethics in their professional behaviour and performance.
2. Lives the vision, mission, values, legislation & standards in each interaction with associates and Residents.
3. Understands and applies the Residents’ Bill of Rights.
4. Mobilizes the management team to achieve the goals for the community and the goals and objectives of the Support Office.
5. Demonstrates within the team a relaxed manner and a skill in ‘going with the flow’ emphasizing people’s individual needs and not tasks and routines while ensuring work requirements are met.
6. Has the authority to hire, direct, and manage the performance and development of all managers and associates.
7. Has the authority to suspend and discharge associates and managers (in consultation with the RDO).
8. Is able to manage unionized associates within the framework of the collective agreement.
9. Prepares annual operational and capital budgets and monitors performance monthly against them.
10. Seeks to remove all potential controlling elements of care cultures and to remove all features of a ‘them and us’ care approach.
11. Responsible for the day-to-day operations of the community.
12. Meets with Residents/families to resolve problems/concerns/complaints, reviews suggestions, and communicates on a regular basis with the Residents and their families.
13. Attends Resident meetings as requested in order to discuss concerns/complaints and suggestions.
14. Inspires others to be motivated and work with passion, and empowers all team members.
15. Develops proper fire safety and emergency procedures for implementation in the normal operation of the community.
16. Deals personally with any federal, provincial, or municipal inspections; responds to areas of non-compliance and recommendations.
17. Undertakes and meets all legal requirements within the context of promoting individuals’ rights and measuring/reducing elements of risk.
18. Maintains a consistent focus on targeted marketing and leasing results.
19. Completes performance reviews on all direct reports annually.
20. Responds to complaints as required, ensuring that the Retirement Homes Act is followed.
21. Any and all other tasks as assigned.

Qualifications:

1. A College Diploma or University Degree in a related discipline is an asset.
2. Excellent communication skills, both verbal and written.
3. 5 years of experience dealing with seniors in a Retirement Home setting is preferred.
4. Is qualified because of knowledge, training, and experience to organize the work and its performance.
5. Is familiar with the provisions of the following legislation: Employment Standards Act of Workers' Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act, Residential Tenancies Act, Labour Relations Act, Coroner's Act, Regulated Health Professions Act, ORCA Standards.
6. Has a good understanding of organization-wide information practices; both internal and external flow of information, data collection tools, and the information system.
7. Ability to develop and implement budgetary guidelines for all departments.
8. Has excellent communication and leadership skills.
9. Demonstrated understanding of/empathy for the needs of seniors.
10. Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance, and confidentiality.
11. Candidates must possess an Ontario Driver’s License and the ability to travel within Ontario.
12. Ability to lead a team by setting an example in a direct and positive manner.
13. Ability to embrace various skills from the team to maximize the potential to enhance the well-being of all individuals.
14. Has experience in managing complex projects. Previous managerial experience in a retirement home or long-term care home setting is an asset.
15. Has the understanding to implement the privacy program and respond to areas where the standard is inadequate.
16. Has access to resources.
17. Must have a clear vulnerable sector screen, no older than 6 months TB results less than 6 months, evidence of flu shot, must be able to provide three work references.

What do we offer you?

1. Competitive wages.
2. Employee perks.
3. Support for personal and professional growth.

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

Education

1. Preferred: College or better.
2. Preferred: Bachelors or better.

Licenses & Certifications

1. Preferred: Ontario Driver's License.

Skills

1. Preferred: Develop & Implement Budgetary Guidelines.
2. Preferred: Written Communication.
3. Preferred: Verbal Communication.
4. Preferred: Understand Data Collection Tools.
5. Preferred: Demonstrate Empathy for the Needs of Seniors.
6. Preferred: Understand Information Practices.
7. Preferred: Integrity and Confidentiality.
8. Preferred: Leadership Skills.
9. Preferred: Understand the PHA, RTA, LRA, CA, RHPA & ORCA.
10. Preferred: Understand the ESA, WCA, & RHA.
11. Preferred: Experience in Managing Projects.
12. Preferred: Managerial Experience in a RH or LTC Home.
13. Preferred: Understand the Occupational Health/Safety Act.
14. Preferred: Positive Mindset.
15. Preferred: Implement Privacy Programs.
16. Preferred: 5 yrs of Experience Working with Seniors.
17. Preferred: Team Building.
18. Preferred: Enhance Wellbeing.