General Manager

Overview General Manager (GM)

General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance.
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office.
• Build relationships and give back to your local community.
• Boston Pizza Scholarship Program.
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives.
• A respectful culture and work environment where your feedback matters.
• Fantastic reward and recognition programs.

Responsibilities

Job Description

The General Manager shall coordinate the front and back of house operations.

DUTIES AND RESPONSIBILITIES

• Provide direction to employees regarding operational and procedural issues.
• Conduct orientation and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews.
• Undertake back office duties.
• Review financial statements, sales and activity reports, or other performance data to measure productivity, goal achievement and to identify areas needing cost reduction or program improvement.
• Ensure all service procedures are followed in accordance with Boston Pizza International Inc. specifications.
• Ensure that all checklist and cleaning schedules are followed.
• Ensure that all service staff are properly trained and will continually strive to upgrade the quality of service in the restaurant.
• Engage guests and ensure positive guest service in all areas.
• Manage shifts, which include daily decision making, scheduling, and planning while upholding standards.
• Develop and implement marketing, advertising, public and community relations programs.

FULL GROUP HEALTH and DENTAL BENEFITS OFFERED

Job Types

Full-time

Benefits

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Experience

• Restaurant Management: 2 years minimum (required)

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!