Functional Analyst, ITSM ServiceNow

Functional Analyst, ITSM ServiceNow, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions, computer networks, management systems, programs and database servers based on the organization's needs. You analyze and diagnose complex issues related to IT rollouts or upgrades in line with business needs and the functions of selected solution modules. You respond to moderately and highly complex development and correction requests. You provide opinions in accordance with your discipline's rules and recommend solutions to improve and optimize standards, policies and programs. You propose implementation plans. Your projects and initiatives require extensive knowledge of your line of work. You coordinate the planning, design and execution of projects, initiatives and activities. You help solve complex problems using your analytical skills and detailed knowledge of your line of business. Coordination is critical. You interact with stakeholders working in other technology fields. You serve as a resource person for your unit, clients and partners. More specifically, you will be required to:

• Help clients define their needs with a detailed solution design process. Identify, input, analyze and interpret specific functional requirements and data to inform decision-making on choosing appropriate IT solutions and developing applications.
• Develop functional testing strategies.
• Analyze risks. Write moderately to highly complex reports and test cases, propose solutions and make recommendations. Provide advice on how to implement recommendations.
• Prepare and recommend action plans to address issues in accordance with rules and parameters.
• Actively help develop, implement and update management policies, practices and standards.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-04-24