Full Time Work From Home Bilingual French Call Center- Must Speak French and English

Bilingual French Speaking Customer Service Representative At One Of Canada’s Largest Telecommunication Companies!
Must be fluent in English and French, Some customers may only speak French, fully fluent is required.

FULL-TIME, PERMANENT ROLE – 40+ HOURS PER WEEK.

Looking for a remote / work from home job? Are you fluent in both French and English? Do you thrive in a customer service environment? We have a great job opportunity for you!

Must be currently living in Canada with a valid SIN. Must be able to work days, afternoons, evenings and weekends.

Due to payroll requirements, all applicants must be currently living in one of the following provinces:
– British Columbia
– Alberta
– Saskatchewan
– Manitoba
– Ontario
– New Brunswick
– Nova Scotia
– PEI

We have a direct-hire job opportunity where you will be providing customer service support for a large telecommunications company!

Shift:
– Must be able to work full time (40 hours per week) on SIN
– You will work 8 to 9.5 hour shifts, 5 shifts per week

Hours of Operation: 7am-12am EST Mon-Sun. Must be flexible to work within these hours 40 hours a week. Your shift times will be assigned to you in advance.

Requirements:
– Must be fluent in both French and English
– High school diploma or equivalent
– Customer service or call centre experience
– Must have your computer hard-wired to the internet

A French Language assessment will be required at the time of your interview. Computer skills are required as an online assessment will need to be completed before your interview time.

Perks available:
– Bonuses & incentives programs
– Health benefits: medical, dental, vision
– Refer a friend bonus
– Room to grow & advance
– Equipment is provided (Computer, Monitor, Ethernet Cable)

Pay rate for ONTARIO workers:
$18.90/hour during training
$19.25/hour after training

Job duties include:
– Bilingual in French and English, some calls may involve only speaking French
– Communicate with customers through inbound calls that have questions about the products and services offered
– Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
– Take payment, explain charges and help customers to navigate self-serve
– Use multiple computer systems to research products, services, common problems and solutions offered
– Document customer needs, interactions and outcomes in the appropriate tool or system

DON’T WAIT – APPLY TODAY!

Apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you.
You can also email your resume to apply@ablcareers.com

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.