Full-time Associate Director, Campus Services (3 Year Term)

Full-time Associate Director, Campus Services (3 Year Term)

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Department: Campus Services

Position Type: Full-Time Administrative

Salary Range: $115,032.00-$153,374.00-Annual

Scheduled Weekly Hours: 36.25

Anticipated Start Date: December 02, 2024

Length of Contract: 3 Years

Posting Closing Date: November 16, 2024

Job Description:

Reporting to the Director of Campus Services, the Associate Director is a senior member of Campus Services administrative team. The incumbent has sound business knowledge, skills, solid experience in data management, strong interpersonal and organizational skills, and a proven record of accomplishment in strategic marketing and operations planning. The incumbent plays a critical role in the assessment and ongoing growth of Campus Services to support the strategies and activities of the Campus Services Business Units.

The Associate Director Campus Services works closely with the Director, Campus Services to ensure all support systems are in place for departmental activities. Key activities include the support for the development of the Campus Services Business Plan and the preparation of key reports to the Algonquin College Executive Team.

A key role of the Associate Director of Campus Services is the development, implementation, maintenance, documentation, use and support of financial and customer feedback data ensuring the integrity of the data, its analysis and the production of reports to inform as well as serve as a catalyst for action. To support Campus Services’ activities, the incumbent ensures that the policies and procedures are clear, regularly reviewed and adhered to.

The incumbent leads and manages the operations of the department. Direct reports to this position include General Manager Food and Conference Services, General Manager Retail Services, Manager Parking, Lockers and Card and Manager Marketing.

In this leadership role, the incumbent is a key advisor to the Director, Campus Services and the entire Management team.

Duties and Responsibilities:

Operational Leadership, Vision, and Direction

• Provides support to the Director by initiating new or redirecting existing college and divisional resources to effectively implement key college-wide strategies with operational management, decision-making and problem solving to ensure the effective and efficient use of human, physical and fiscal resources.
• Ensures that all departmental and College policies, procedures, Collective Agreements and Health and Safety requirements are properly adhered to.
• Promotes evolving services in response to college strategic plans and in anticipation of the current and future needs of our learners as we continue to the information/digital age.
• Takes an active role in leading key strategies that support and reflect the changing nature of learners, business and industry and the environment.
• Provides leadership to operations in Food and Conference Services, Parking Services, Retail Services, Residence and Marketing. Ensures that staff assignments in these areas are consistent with strategic plans, divisional goals, college policies, procedures, and collective agreements.
• Manages, motivates, supervises, assigns, and evaluates the Campus Services division’s Managers/Leads and support staff. Oversees the operation of departmental events and professional development activities.
• Mediates conflicts and resolve problems related to the delivery of services/supports provided by divisional departments.
• Safeguards the college by ensuring that Campus Services complies with all Ministry policies and directives and ensures that all required reports and/or related documentation are submitted as required for both regular divisional operations and special projects.
• Provides clear, professional communication within and on behalf of the department.
• Provides quality control support for all communications being sent from the department such as announcements, newsletters, Board of Governors reports, and Annual Departmental Reports.

Campus Service Leadership

• The Associate Director works collaboratively in support of the development and implementation of the College’s Strategic Plan. The incumbent will help ensure that all services are aligned to meet the needs of students, our College community and suppliers. This includes the development of new or restructuring of existing Campus Services delivery strategies.
• Assists in the development of new or enhanced student services and supports including the development of automated services.
• Facilitates cross-functional co-operation, communication and information sharing related to service development, renewal, and delivery issues. Helps to ensure that the current and future service are met by providing ongoing scans of environmental/market factors and review of delivery strategies.
• Represents the College on community and college system committees.

Continuous Improvement, Fiscal Accountability, Policy, and Procedural Compliance

• Provides ongoing monitoring of Campus Services budgets. Also assists in the development and oversight of budgets for special projects as directed by the Director.
• The Associate Director facilitates regular service review and renewal processes to ensure continuous quality improvement and relevance utilizing established College guidelines and measures, ensuring that Campus Services is developing strategic marketing initiatives focused on identifying return on investment in product/service lines to ensure financial sustainability.
• Assists in the ongoing review of existing policies and/or processes and the application of both in effective and cost-effective measures.
• Anticipates future challenges and assists the Director in recommending proactive strategies for maintaining viability and evolution of services in light of the changing nature of both student need and funding.

Required Qualifications:

• A four (4) year degree with graduate level studies in Business or Educational Administration are recommended or equivalent;
• Minimum of seven (7) years of related system and administrative experience, and at least 5 years of/with progressive responsibility;
• Experience leading a team with sound decision-making, and people development skills;
• Project management, strategic planning and system implementation experience preferred;
• Demonstrated experience in digital technology related to e-commerce, retail and customer service delivery;
• Outstanding communication and interpersonal skills;
• Excellent written communication and analytical skills;
• Sound knowledge of administrative policies and procedures, especially with respect to the functions, policies and procedures of Campus Services;
• Must be able to work in stressful situations;
• Possess the ability to understand College strategic directions, client expectations and academic priorities.
• Must be able to work with critical inflexible deadlines. Demonstrated ability to deliver multiple discrete projects on time and on budget while maximizing the benefits to the organization.

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement.

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.