Front Office Manager

Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic health care environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for providing outstanding patient experiences. This role is pivotal in ensuring smooth front office operations while fostering a welcoming atmosphere for all patients.

Duties

• Supervise and manage front desk staff and overall functioning of the office, ensuring high levels of patient satisfaction through excellent service.
• Handle patient check-ins and check-outs efficiently, addressing any inquiries or concerns promptly.
• Handle insurance billing and questions.
• Maintain and oversee the operation of phone systems, ensuring effective communication within the office.
• Develop and implement standard operating procedures for office operations to enhance efficiency.
• Train and mentor front desk staff on best practices in customer service, phone etiquette, and dental standards.
• Manage provider booking times and bookings with efficacy.
• Manage accounts receivable.
• Basic bookkeeping.
• Address guest complaints or issues with professionalism, striving for resolution that enhances patient satisfaction.
• Ensure compliance with office policies and procedures.

Qualifications

• Proven experience in a managerial role.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Excellent customer service skills, demonstrating a commitment to providing exceptional guest experiences.
• Proficiency with computer operating systems.
• Dental background - asset but not required.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• Strong interpersonal communication skills.

Join our team as a Front Office Manager where you can make a significant impact on our patients' experiences while leading a dedicated team in a vibrant dental setting.

Job Type: Full-time

Additional pay:

• Overtime pay.

Benefits:

• Dental care.
• On-site parking.
• RRSP match.
• Wellness program.

Flexible language requirement:

• French not required.

Schedule:

• Monday to Friday.

Experience:

• Management: 2 years (preferred).

Work Location: In person.