Front Office - Duty Manager

Aoraki / Mount Cook 7999, New Zealand Req #443

Wednesday, 8 January 2025

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Our Front Office Manager is looking for a Duty Manager to join our Front Office team. Whether you are multi-lingual, experienced in hospitality, or passionate about national parks, and unique outdoor experiences; we are keen to hear from you.

While the role sits primarily within the Guest Services team, the Duty Manager is responsible for assisting all departments to ensure guests’ needs are met to the highest standards of service. Previous experience in a Front Office/Guest Services hotel environment is essential, preferably in a Duty Manager role. You will be required to communicate across many cultures and demographics, therefore good written and verbal communication skills are essential. Relevant qualifications in hospitality and/or tourism, as well as previous experience in leading teams, are preferred for this role.

At the heart of our service, is our ability to build rapport with our guests and share knowledge and passion for the local surrounding area, and the experiences we offer.

What You Will Be Doing

• Directing and overseeing overall hotel operations including reception and porters, and liaising and assisting with other departments such as Food and Beverage, Housekeeping, and Activities to ensure cohesive service.
• Liaising and communicating with all other departments regarding all relevant information such as hotel events, special requirements and requests, and special packages.
• Ensuring all room allocations are consistent with set guidelines and that guest requests are followed.
• Handling all guest requests or complaints, referring to the Guest Services Manager, General Manager and relevant HOD's where required.
• Compliance with hotel rules and regulations and observance of correct security procedures, ensuring that safe and key security procedures are rigidly adhered to, and guest security and privacy is maintained to the highest standard.

• Previous Duty Manager experience preferred.
• You will be comfortable working and living in a remote location due to the unique location of Mt Cook.
• Flexibility and experience in working rotating shift patterns, including weekends and public holidays and nights.
• A focus on guest experience with an attention to detail, attentive nature, and effective communication skills, both written and verbal.
• Excellent communication, interpersonal, and problem-solving skills.
• You are confident, enthusiastic, able to handle pressure, and prioritise.

• Full-Time Permanent role, minimum 60 hours per fortnight.
• Hourly rate is $28 - $31.
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.
• Discounted hotel accommodation for Friends and Family.
• Live in Aoraki/Mt Cook National Park, with stunning surroundings and unparalleled views – a short and remarkable commute to work.
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.
• Accommodation at reasonable rent including power, and Wi-Fi.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

• Job Family Default
• Pay Type Hourly