Front Office Associate

Front Office Associate
We are looking for a friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests’ payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.

Hotel Front Desk Responsibilities:

• Checking guests in and out.
• Receiving and managing reservations.
• Verifying guest identification and payment during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
• Assist the Front Office Manager and General Manager as required.

Hotel Front Desk Requirements:

• Previous experience in a hotel setting is a strong asset. Not required.
• Ability to work in a high-paced, stressful environment with minimal supervision.
• Strong written and verbal communication skills.
• Mix of morning and afternoon shifts required 8am-4pm or 12pm-8pm.
• Well-presented and professional appearance.
• Ability to learn on the job.
• Top-notch customer service skills.
• Experience handling customers/guests who are disgruntled.
• Must have flexible hours. Working evenings/weekends/holidays is a requirement in hospitality.

Job Type: Full-time

Pay: $20.00 per hour