Front of House Manager

About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Position Overview

Montcalm Collection is looking for an ambitious and passionate Front of House Manager who will lead the wider hotel team, oversee all aspects of running a hotel, essentially concentrating on Guest Experience from pre-arrival to post-departure.

Join our amazing and diverse team and grow your career with Montcalm Collection. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

• Share overall responsibility for the health, safety, and welfare of employees, guests, and visitors of the hotel with the Hotel Manager.
• Ensure license, award and insurance agreements are respected, adequate procedures, trainings are in place, and responsibilities are clearly defined.
• Maintain effective presence during peak business times and when opportunities to connect with guests arise.
• Ensure strong attention to detail regarding the overall hotel presentation, internally and externally.
• Prepare for and attend meetings regarding guest satisfaction, service training, and other related topics.
• Drive a great working environment for teams to thrive – connect departments to create a sense of one team.
• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical performance and forecast analysis and reports as required.
• Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Ensure front office provides guests with prompt service, professional attention, and personal recognition.
• Fully analyse guest satisfaction data and develop plans to achieve established goals.
• Implement suitable and sufficient Health and Safety policies, procedures, trainings, and safe systems of work across the hotel.
• Act as an ambassador of professionalism during unexpected situations.

Requirements And Skills

• Proven previous experience working in a similar position in hotels.
• Strong organisation and multi-tasking skills.
• Strong problem-solving and decision-making skills.
• Confidence interacting with guests and team members.
• The ability to work independently.
• A positive mindset.
• A genuine passion for working in hospitality.
• Collaborative and empowering team dynamics.

Benefits

• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.