Front Desk Supervisor/Bilingual

Hampton Inn & Suites Moncton is looking for someone who is dedicated, organized, and enjoys working in a fast-paced environment as a part of a team. The ideal candidate for Front Desk Supervisor should have excellent time management skills, a passion for hospitality, and naturally takes the extra step to ensure a memorable experience for guests by providing exceptional service and Hospitality Like Never Before.

The Front Desk Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction.

DUTIES & RESPONSIBILITIES:

1. Train and assist the guest services department ensuring all balance their shift.
2. Provide night audit relief for vacation and sick calls.
3. Create a strong team through training and coaching employees to reflect Hampton Inn & Suites Moncton procedures and Hilton brand standards.
4. Exhibit and support a team-focused positive attitude with all hotel departments and colleagues.
5. Scheduling/Training/Cross Training.
6. Analyze, investigate, and resolve guest complaints in a timely manner.
7. Train staff on Service Recovery/resolution.
8. Act as a concierge assisting clients as needed.
9. Support the catering department with meeting bookings and set up as required.
10. Work with team bookings, group blocks.
11. Act as a safety ambassador and ensure all staff follow safety protocol.
12. Complete other hotel duties as assigned.
13. Be compliant with all DP Murphy employee policies and procedures.

Key Requirements:

• Able to work in a fast-paced, multitasking environment.
• Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling, and lifting.
• Self-motivated.
• Able to work a variety of shifts.
• Excellent intrapersonal, communication, and leadership skills.
• Superior problem-solving and multi-tasking skills.
• Friendly and enthusiastic.
• Keen eye for detail.
• Able to work effectively with minimal supervision.
• Can adhere to appearance and grooming standards consistently.

PREFERRED KNOWLEDGE & QUALIFICATIONS:

• Previous guest service experience, ideally in a hotel setting.
• Minimum 1 year supervisory experience.
• Bilingual (French/English). Conversational French required, Written French required.
• Exceptional communication and strong interpersonal skills; innovative, resourceful, and results-oriented.
• Professional, engaging, and strong verbal communicator.
• Self-motivated with the ability to work independently without supervision while working effectively with internal and external guests.
• Strong attention to detail and organizational skills.
• Team player with a positive attitude.
• Good computer knowledge.
• Learn/adapt quickly in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From $16.50 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Night shift

Work Location: In person