Front Desk Supervisor

We are seeking a dedicated and professional Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will ensure exceptional guest services, manage front desk staff, and maintain a welcoming environment for all visitors. This role requires strong leadership skills, a passion for hospitality, and the ability to communicate effectively with guests and team members.

Duties

1. Supervise front desk operations, ensuring all guests receive prompt and courteous service.
2. Train, mentor, and schedule front desk staff to maintain high standards of guest service.
3. Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
4. Manage hotel reservations and check-in/check-out processes using hotel management software.
5. Maintain accurate records of guest information and transactions.
6. Collaborate with other departments to ensure seamless guest experiences.
7. Uphold hotel policies and procedures while promoting a positive work environment.

Skills

1. Proven experience in front desk operations within the hospitality industry.
2. Strong customer service skills with an emphasis on guest satisfaction.
3. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
4. Strong organizational skills with attention to detail in managing multiple tasks.
5. Ability to work effectively under pressure in a fast-paced environment.
6. Proficient in using hotel management software and other relevant technology.

Qualifications

1. Customer service experience in a hospitality setting.
2. Proficiency in front desk operations and multi-line phone systems.
3. Ability to provide exceptional guest services.
4. Strong organizational skills and attention to detail.
5. Demonstrated leadership skills in a supervisory role.

Join our team as a Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dynamic front desk team!

Job Types: Full-time, Permanent

Work Location: In person