Front Desk Supervisor

We are hiring a Front Desk Supervisor!

We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple of years to Assistant Front Office Manager roles!

Responsibilities:

• Always provide the highest quality of service to the customer.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep the lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Assist in training and mentoring front desk staff to improve their skills and knowledge.
• Provide ongoing coaching and feedback to team members.
• Assist in scheduling and staff management as needed.
• Any further duties and responsibilities assigned to assist the operations.

Requirements:

• Must have prior experience in a full-service hotel or relevant industry for 2 years.
• Exceptional customer service orientation.
• Strong interpersonal and communication skills.
• Problem-solving and conflict resolution abilities.
• Ability to work flexible shifts: mornings, evenings; including nights, weekends, and holidays.

Benefits (Full-Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary range: $40-50K