Front Desk Representative

Job Title: Front Desk Representative

Location: Vancouver, BC

Job Type: Full-Time

The Front Desk Representative is the first point of contact for visitors and clients. This position is responsible for delivering exceptional customer service and managing front desk operations, including answering phones, greeting guests, handling inquiries, and performing administrative tasks to ensure smooth office operations.

Key Responsibilities

1. Greet and welcome guests in a friendly, professional manner.
2. Answer, screen, and forward incoming phone calls.
3. Provide basic and accurate information in person, via phone, and email.
4. Receive, sort, and distribute daily mail and deliveries.
5. Assist in the organization of meetings and appointments, maintaining the reception area in an orderly and professional manner.
6. Assist with administrative tasks such as data entry, filing, and inventory of office supplies.
7. Handle customer complaints or issues in a professional and timely manner.
8. Collaborate with other departments to support overall office functions.

Skills, Knowledge and Expertise

1. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
2. Strong verbal and written communication skills.
3. Excellent customer service and interpersonal skills.
4. Ability to handle multiple tasks efficiently and with attention to detail.
5. Strong organizational and time-management skills.
6. Professional appearance and demeanor.
7. Ability to work independently and as part of a team.

Benefits

1. Comprehensive health, dental, and vision insurance.
2. Paid time off and holidays.
3. Retirement plan with company match.
4. Professional development opportunities.
5. Fun and creative work environment.