front desk manager, hotel

Minimum Requirements

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 to less than 7 months

Work Setting

• Hotel, motel, resort

Tasks

• Recruit and hire staff
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules

Supervision

• 3-4 people

Computer and Technology Knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel

Security and Safety

• Basic security clearance

Work Conditions and Physical Capabilities

• Fast-paced environment
• Combination of sitting, standing, walking