front desk hotel clerk

Minimum Education Requirement

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work Setting

• Hospitality industry

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet

Security and Safety

• Criminal record check

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Experience

• Will train