Front Desk Guest Service Agent (FT)

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1632

SUMMARY

This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome/bid farewell to guests
• Check in/Check out guests
• Be knowledgeable of all resort activities
• Anticipate guest concerns/problems and deal with them before they become complaints
• Handle complaints with empathy and courtesy
• Handle all incoming telephone calls, paging system and guest messages
• Follow all safety and emergency policies and procedures
• Maintain par stock of office supplies/ordering when necessary
• Clean and maintain work area
• Assist with PBX duties as needed
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

Prior experience in front desk operations or customer service is preferred. Must have strong computer skills and be familiar with Microsoft office software. Knowledge of LMS software is a plus.

OTHER SKILLS AND ABILITIES

• High energy level
• Good oral and written communication skills
• Detail oriented
• Ability to type and input data into a computer

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

Employee must be able to stand for long periods of time and lift up to 25lbs.

TYPICAL MENTAL DEMANDS

• The ability to work unsupervised for long periods of time
• Work well under pressure is a must

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.