Front Desk - Franchise

Job description

Tru by Hilton Gananoque offers a unique and vibrant experience for both guests and team members. Our hotel is a reflection of our commitment to delivering a modern, upbeat, and welcoming atmosphere. We pride ourselves on exceptional guest service and creating memorable stays. If you are passionate about hospitality and want to be part of a fun and dynamic team, Tru by Hilton is the place for you!

Position Overview:

As a Front Desk Associate at Tru by Hilton Gananoque, you will be the face of our hotel, ensuring that each guest has a smooth, enjoyable, and welcoming experience from check-in to check-out. Your role will involve interacting with guests, handling reservations, providing information, and ensuring that every detail of their stay exceeds expectations.

Key Responsibilities:

1. Guest Service Excellence: Provide outstanding customer service by welcoming guests with a positive attitude, responding to inquiries, and resolving any issues that may arise.
2. Check-In & Check-Out: Accurately process guest check-ins, check-outs, and reservations in a timely and efficient manner.
3. Reservations Management: Assist guests with reservations, including booking rooms and providing information about rates, availability, and hotel amenities.
4. Communication: Serve as a liaison between guests and hotel management, ensuring that guest concerns and requests are addressed promptly.
5. Hotel Knowledge: Be knowledgeable about hotel services, amenities, local attractions, and directions to provide accurate and helpful information to guests.
6. Administrative Duties: Handle front desk paperwork, including cash handling, guest folios, and billing.
7. Teamwork: Collaborate with housekeeping, maintenance, and other hotel departments to ensure seamless guest experiences.
8. Safety and Cleanliness: Ensure the front desk area is clean and well-organized, and adhere to hotel safety and security procedures.

Why Join Us?

1. Competitive wage and benefits package.
2. Opportunity for growth and advancement within the Hilton brand.
3. A fun and supportive work environment.
4. Employee discounts on hotel stays and other perks.
5. Access to Hilton University, offering training and development opportunities.

Qualifications:

1. Previous experience in a customer service role, preferably in the hospitality industry (front desk experience is a plus).
2. Strong communication skills, both verbal and written.
3. Ability to multitask and thrive in a fast-paced environment.
4. Positive attitude with a commitment to exceptional guest service.
5. Flexible schedule, including weekends and holidays.
6. Basic computer skills and familiarity with hotel management software (experience with Hilton’s systems is an advantage).
7. A team-oriented mindset with a friendly and approachable demeanor.
8. Bilingual (English and French) is an asset, but not required.