Front Desk Associate

Company Overview

At Cumberland Eye Care, our purpose is to provide the highest level of eye care to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in an efficient and cost effective manner. We offer various services such as: Cataracts, Glaucoma, LASIK, routine eye care and a full service optical shop at both offices serving Crossville and Fairfield Glade.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

1. Displays high level of professionalism and gives superb customer service
2. Obtains and reviews patient demographic and insurance information for accuracy
3. Verifies insurance and collects copays, co-insurance, and outstanding balances
4. Ensures all patient intake forms are signed and complete
5. Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
6. Schedules appointments
7. Processes medical record requests per policies and procedures
8. Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

1. Minimum 2 years of experience in a medical office/health care setting
2. Minimum 2 years of health care insurance experience
3. Strong computer knowledge and skills with a minimum typing speed of 30 WPM
4. Strong desire to assist others and provide excellent customer service
5. Must be highly dependable and organized
6. Outstanding interpersonal skills
7. An impeccably clean, polished, professional image
8. The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.