Front Desk Agent/Night Auditor - Full time

Front Desk Agent/Night Auditor - Full time

Job details

Pay

Job type

Full-time

Permanent

Shift and schedule

8 hour shift

Night shift

Location

Full job description

FRONT DESK AGENT / NIGHT AUDITOR – FULL TIME

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

1. Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests.
2. Register and checkout hotel guests while ensuring all service standards are followed.
3. Recognize Best Western Members ensuring they receive amenities and awards applicable for their level.
4. Be knowledgeable about the amenities and services available in the hotel.
5. Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas.
6. Answer phones and direct calls to the appropriate area.
7. Confirm and input wakeup calls.
8. Process payments including credit cards, debit cards and cash.
9. Balance cash, complete balance sheet ensuring accuracy.
10. Take hotel reservations, make changes, special requests.
11. Assist guests with service requests ensuring delivery/completion.
12. Perform daily duties and check lists for the shift worked.
13. Follow all health and safety policies.
14. Other duties as assigned.
15. Fluent in both official languages an asset.
16. Must be able to work in a very busy environment.
17. Must have the ability to handle cash effectively and accurately.
18. Previous experience working with Best Western Hotels and Property Management System – Visual Matrix an asset.

Hours - Job Type:

This is a full-time position working 40 hours per week.

Front Desk Shifts: 7:00 AM-3:00 PM, 3:00 PM-11:00 PM

Night Audit shifts: 11:00 PM-7:00 AM

Hourly Rate: $18.00 after 3 months $19.00 Front Desk shifts