Front Desk Agent Jasper AB Miette Mountain Cabins

Pursuit Collection
Jasper, AB
$18 an hour - Seasonal, Full-time

Job details

Pay: $18 an hour
Job type: Seasonal, Full-time
Location: Jasper, AB

What will be your daily pursuit?
Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

What will your compensation be?
The starting salary for this position is $18.00 per hour.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

1. Join an inclusive, global team and make life-long connections.
2. Enjoy free access to Pursuit attractions and 50% off for friends.
3. Get discounts on hotel stays, dining, and retail.
4. Access subsidized mental health and wellness resources.

What will you do in this job?

1. Process telephone calls.
2. Process group arrivals and departures.
3. Register arriving guests and assign rooms.
4. Process guests' departures, calculate charges and receive payment.
5. Take, cancel, and change room reservations.
6. Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required.
7. Refer major guest complaints to Hotel Manager or Front Desk Supervisor.
8. Balance cash and complete balance sheets, cash reports and related forms.
9. Provide information on hotel facilities and services, and local points of interest.
10. Arrange services required for guests with special needs.
11. Provide information regarding room status and special guests to other departments.
12. Learn the Emergency Response Manual thoroughly.
13. Learn the Night Audit procedures.
14. Perform related Front Desk duties as directed by Supervisor.

What skills and experience do you need for this job?

1. Previous experience or education an asset.
2. Neat and clean in appearance and work habits.
3. Pleasant, outgoing personality.
4. Knowledge of languages is considered an asset.
5. Ability to accept direction.
6. Solid understanding of guest service principles.
7. Good communication skills.
8. Knowledge of computers, will train.
9. Typing skills an asset.
10. Ability to work within a Team.

To honour our commitment to be “Always Honest” all employees must consent to a criminal record check. Comfortable standing for long periods of time (up to 8 hours).

What will your work environment be like?

1. Beautiful. You'll be working in the iconic, unforgettable and inspiring location.
2. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
3. Independent. You'll spend your days in and around our amazing properties.
4. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
5. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.