Front Desk Agent Jasper AB Lobstick Lodge

Front Desk Agent Jasper AB Lobstick Lodge

(Immediate Start)

Anticipated Start Date: ASAP

Employer: Pursuit Collection

Position Details

1. Number of Positions Available: 1
2. Position Type(s): Full-Time
3. Position Duration: Seasonal
4. Staff Accommodation: Yes (subject to availability)
5. Wage Range: $17.50 Hourly

Job Overview:

1. Process telephone calls
2. Process group arrivals and departures
3. Register arriving guests and assign rooms
4. Process guests’ departures, calculate charges, and receive payment
5. Take, cancel, and change room reservations
6. Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
7. Refer major guest complaints to Hotel Manager or Front Desk Supervisor
8. Balance cash and complete balance sheets, cash reports, and related forms
9. Provide information on hotel facilities and services, and local points of interest
10. Arrange services required for guests with special needs
11. Provide information regarding room status and special guests to other departments
12. Learn the Emergency Response Manual thoroughly
13. Learn the Night Audit procedures
14. Perform related Front Desk duties as directed by Supervisor

Perks & Benefits: Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources.

Position Requirements:

1. English Fluency Level required for position: Advanced
2. Job Requirements:
1. Previous guest facing / receptionist experience or education an asset
2. Neat and clean in appearance and work habits
3. Pleasing, outgoing personality
4. Knowledge of languages is considered an asset
5. Ability to accept direction
6. Solid understanding of guest service principles
7. Good communication skills
8. Knowledge of computers, will train
9. Typing skills an asset
10. Ability to work within a Team

Application Details:

How to Apply: Documents Required: Resume