Front Desk Agent - Deer Lodge - Summer 25

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee, you can expect a great working environment, employee benefits, competitive wages, and the experience of a lifetime.

At Present Some Of Our Employee Perks Include:

1. LLSR Summer lift pass
2. Free employee transportation from the resort to Lake Louise Village
3. Food and Beverage discounts at designated cafeterias and restaurants
4. Retail store discounts
5. Staff rates at Skoki Backcountry Lodge
6. Complimentary tea, coffee, and hot chocolate at designated cafeterias when you provide your own reusable mug
7. Employee recognition programs
8. Long Service Award programs
9. Opportunity for educational growth and development
10. Optional subsidized staff housing for full-time employees
11. Awesome Staff events, activities, and team building events throughout the season
12. RRSP matching contribution depending on length of service
13. Extended health care plan depending on length of service
14. Year-round employees may be eligible for spousal and family passes

Start Date: May 2025

Job Description:

1. Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
2. Perform check-in/check-out procedures in an efficient and timely manner
3. Respond to telephone, e-mail, and in-person inquiries from customers
4. Keep an inventory of room reservations and room assignments
5. Regularly communicate with Duty Manager to ensure the overall success of the department
6. Organize, maintain, and coordinate office records and files in their proper locations
7. Ensure all cash is balanced and accounted for at the beginning and end of each shift (at Front desk or in the Bar/Restaurant)
8. Assist other departments within Deer Lodge as required
9. Ability to communicate and coordinate with other departments effectively within Deer Lodge and the Lake Louise Ski Resort

Job Requirements/Qualifications:

1. Flexibility with scheduled shifts
2. Excellent administration and clerical skills
3. Excellent written and verbal communication skills
4. Good conflict resolution and crisis intervention skills
5. Previous supervisory experience as an asset
6. Ability to balance the needs of staff, maintenance, tenants, and outside interests
7. Strong initiative with the ability to take responsibility for work unsupervised
8. A police background check, from your home country or province, will be required upon commencement of employment
9. A valid Alberta or International driver's license and a clean driving abstract are an asset

Work Schedule: 4 Days On / 3 Days Off

Dress Code: Business casual – to be discussed at time of interview.