front desk agent

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Work setting:

• Hospitality industry
• Hotel, motel, resort

Tasks:

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Respond to complaints of guests
• Maintain inventory of supplies
• Ensure health and safety regulations are followed
• Advertise and/or promote products, sales, or services

Transportation / travel information:

• Own transportation
• Public transportation is available

Work conditions and physical capabilities: