Front Desk Agent

Love Fitness and Fun? Join Us as a Front Desk Representative at Motion Fitness Okotoks for evening and weekend shifts!

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greeting and welcoming members and guests as they approach the front desk, answering members or guest questions and addressing complaints.
2. Assist guests coming in for gym membership related inquiries and redirect them to the Membership Specialist.
3. Assist incoming guests in filling the Non-Member Waiver while waiting for the Membership Specialist.
4. Assist the Membership Specialist in processing membership into the member software when deemed necessary.
5. Process drop-ins into software.
6. Answering questions and addressing complaints.
7. Keeping the front desk tidy and presentable with all necessary material.
8. Answer all incoming calls and redirect them or keep messages.
9. Replenish clean towels, tissues and refill sanitizing spray bottles as needed.
10. Keep updated records, forms and files.
11. Take up other duties as assigned (Tour guests, Pricing inquiries in case Membership Specialist is occupied or not on duty).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Must be highly motivated and energetic.
2. Excellent communication and interpersonal skills.
3. Organizational skills.
4. Strong attention to detail.
5. Ability to multi-task.
6. An understanding of health club operations.
7. Must be a team player, willing to cover or trade shifts when necessary.

SUPERVISION:

1. Supervision and training will be given by the Manager.

REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE

1. High School Diploma or GED.
2. Prior experience in customer service and sales is a requirement.
3. Experience in a health club or the hospitality industry is preferred.

WORKING CONDITIONS

1. Involves standing for most of the working hours.

Should you accept this job offer, as per company policy you will also be eligible to receive the following:

1. Vacation days.

Bonus: Effective immediately upon hire:

1. Membership: Use of the gym facilities at no charge (i.e., Free membership for the employee **conditions apply).

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

1. On-site gym.

Work Location: In person