front desk agent

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work Setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software

Security and Safety

• Bondable

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Fast-paced environment

Personal Suitability

• Flexibility
• Organized
• Reliability
• Team player