front desk agent

Job Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties

Minimum Requirements

Student Status

• Full time enrollment

Computer and Technology Knowledge

• Word processing software
• Spreadsheet
• Internet

Transportation/Travel Information

• Own transportation
• Own vehicle
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you currently legally able to work in Canada?

Experience

• 7 months to less than 1 year

Other Benefits

• Free parking available
• On-site amenities
• On-site housing options

Support for Youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth