French Bilingual - Customer Service Representative - Sales, Level II

Working Location: ONTARIO, RICHMOND HILL

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Job Description

Richmond Hill, Ontario - The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Job Duties

1. Provides accurate and timely delivery of the following to customers or internal staff:
2. Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
3. Maintain a minimum of 98% "error free" cases.
4. Order Entry and Order Confirmations.
5. Pricing Issue follow-ups.
6. EDI/GHX Order Management.
7. Credits and Return Requests.
8. Order inquiry requests.
9. End of day Sales reporting.
10. Specialize tasks would include the following based on sales division/ERP System:
11. Chemical Invoicing or Integration Order updates.
12. Pending Approval order follow-up.
13. ETA updates to customer.
14. Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
15. Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
16. Ensure daily KPI’s expectation are met or exceeded.
17. All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
18. Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
19. Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
20. Offer continued support and timely follow up.
21. Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
22. Perform other related duties and/or work as assigned.

Job Qualifications

Required:

1. Post-secondary Degree/Diploma is required.
2. Minimum of 1 year relevant work experience dealing with Customers is required (Retail or Service).
3. Bilingual English-French proficiency in speaking, reading, writing abilities are required.
4. Experience with Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.
5. Must possess the ability to work flexible hours.

Preferred:

1. Medium to advanced Microsoft Office skills are preferred.
2. Excellent communication skills are desired.
3. Strong organizational skills are essential.
4. Extremely detail oriented is necessary.
5. Motivated, results oriented and persistent is necessary.
6. Must be proactive/take initiative.
7. Maintain a positive attitude and work well within a team environment is desired.
8. Must handle stressful situations in a fast paced environment.
9. Effectively prioritize workload/time management is desired.
10. Excellent verbal and written communication/customer service skills are preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

1. Competitive salaries, annual bonus.
2. Comprehensive medical benefits and pension plan.
3. Generous Paid Vacation and Sick Time.
4. Paid Parental Leave and Adoption Assistance.

Connected Culture you can embrace:

1. Work-life integrated culture that supports an employee centric mindset.
2. Offers onsite, hybrid and field work environments.
3. Paid volunteering and charitable donation/match programs.
4. Diversity Equity & Inclusion Initiatives including Employee Resource Groups.
5. Dedicated Training Resources and Learning & Development Programs.
6. Paid Educational Assistance.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

Olympus is dedicated to building a diverse, inclusive and authentic workplace. We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.