Fraud Investigator (Temporary)

We are currently seeking a Fraud Investigator to join our team temporarily for approximately 12 months.

Position Description

The Fraud Investigator strives for internal service excellence through the development and implementation of procedures and hands-on analysis to mitigate fraud security-related risk exposure at the corporate level. This role conducts external investigations relating to criminal and fraudulent activities, provides support and advice to staff in the application and administration of safety and security processes, and contributes to enhance, improve, and sustain the department’s role within the organization. Note: This role is required to assume shared and frequent on-call responsibilities (24/7).

Here’s what would be included as a part of your typical day

Investigation: Conducts external investigations relating to criminal and fraudulent activities such as fraud, theft, robbery, extortion, and bomb threats using various investigative tools, technology, and strategies to mitigate risk. Complies with judicial requests including production order/search warrants. Actively pursues opportunities for recovery, restitution and/or arrest ensuring all investigations are conducted in accordance with professional standards. Completes investigative fieldwork; interviewing witnesses and suspects, maintaining evidence, and preparing written case reports in a timely manner. Ensure MasterBond insurance process is followed when applicable. Share on-call responsibilities outside of business hours 24/7.

Risk and Compliance: Monitors and ensures compliance with existing legislation, and provides consultation, technical advice and support in the development and implementation of effective and proactive fraud risk management and security programs. Provides consultation as it relates to security, safety, and fraud risks. Complies with regulatory reporting requirements.

Representation: Represents the Credit Union in criminal and/or civil proceedings as required to testify on the Credit Union’s behalf. Assists the activities of the Emergency Response Team in the event of branch or regional office intrusions and ensures stabilization of the location following criminal events. Acts as a liaison with law enforcement, justice system agencies, regulatory bodies, internal and external auditors. Remains active in the investigative community and relevant associations to maintain and build strong working relationships in the industry. Represents the Credit Union as a professional subject matter expert. Based on shared on-call duties (24/7), attends, investigates, and reports on fraud and security-related issues.

Proactive Measures: Remain current on industry trends, education, products/technology and relevant laws. Identifies and analyzes financial crime trends and gaps in controls, escalates risk, and makes appropriate recommendations to the Manager to mitigate financial exposure. Supports data analytics solutions to mitigate identified risks and brings forward innovative ideas to enhance fraud detection programs, create efficiencies and for process improvement. Identifies learning needs for staff in the application of fraud risk, prevention/detection, security, and safety processes/procedures. Assists in the development and conducts internal and external training sessions on financial crime prevention.

Required Skills, Experience & Qualifications

• Post Secondary Diploma in Business, Finance, Criminology or equivalent required; Bachelor’s Degree and CFE and/or CFCI preferred
• 3 years in the financial industry with security and audit responsibilities or a combination of education and experience required; demonstrated experience in conducting investigations and financial industry operational knowledge preferred
• Demonstrated written and verbal communication skills, with the ability to interact effectively and build long-term relationships with a wide variety of stakeholders, such as regulatory bodies, auditors, industry peers and law enforcement agencies
• Demonstrate strong judgement skills and the ability to perform detailed work under time constraints and/or pressure while maintaining a high degree of accuracy
• Ability to maintain strict confidentiality
• Take responsibility for self-development and continuous learning
• Knowledge of banking programs and systems
• Demonstrated investigative/research skills, problem-solving, decision-making, interviewing and report writing skills
• Working knowledge of the criminal justice system, criminal law and rules of evidence
• Proficient with computer software applications including MS Office and fraud/case management systems with the ability to learn, adapt to and effectively use new or enhanced programs
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.