food service supervisor

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work Setting:

• On-site customer service
• Fast food outlet or concession
• Restaurant

Tasks:

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Supervision:

• 3-4 people
• Cook (general)
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work Conditions and Physical Capabilities:

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Physically demanding

Personal Suitability:

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player