food service supervisor

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work Setting

• On-site customer service
• Fast food outlet or concession
• Restaurant
• Hospitality industry

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 3-4 people
• 5-10 people
• Cook (general)
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers

Security and Safety

• Basic security clearance

Transportation/Travel Information

• Own transportation
• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Physically demanding

Own Tools/Equipment

• Uniform

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Experience

• 2 years to less than 3 years

Other Benefits

• Free parking available
• Transportation provided by employer

Support for Persons with Disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for Newcomers and Refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees

Support for Youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Mature Workers

• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for Visible Minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees