Food & Beverage Supervisor

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere, and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with workflow, administration, and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests.

This role will ensure continuity of operations during the Manager’s absence, as required.

Key Responsibilities

1. Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet.
2. Support the TA team in staffing and recruitment initiatives.
3. Assist with the supervision of all staff and performance management process through ongoing coaching, feedback, and development to motivate, engage, and drive a high performing team.
4. Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction.
5. Be attentive and responsive to customer-related issues or concerns.
6. Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team.
7. Assist with the creation and management of scheduling and shifts in accordance with operational requirements.
8. Maintain and promote departmental quality standards.
9. Create a positive and engaging work environment people want to be a part of.
10. Perform other duties as assigned.

What You’ll Require

1. Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations.
2. Relevant post-secondary education in Hospitality Management or another related field preferred.
3. Smart Serve and Food Handlers certification.
4. WHMIS (Training provided).
5. Some knowledge of restaurant operations and hospitality in general.
6. Experience with managing multiple outlets is an asset.
7. Adaptable and proactive, with a strong sense of ownership and responsibility.
8. An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act.
9. Must be able to walk and stand for long periods of time.
10. Ability to work in hot, cold, and humid environments (indoor/outdoor) as required.
11. Ability to lift and carry up to 50 pounds.
12. Ability to work all shifts, weekends, holidays, and special events needed.
13. All employees at Casino Rama are expected to:
14. Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
15. Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures, and protocols.
16. Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements.

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.