Food and Beverage - Team Leader

Aoraki / Mount Cook 7999, New Zealand Req #439

Sunday, 5 January 2025

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Our Food & Beverage Manager is looking for an experienced and guest focused Food & Beverage Team Leader to join our F&B team. If your career bucket list includes working in the stunning surroundings of a national park, and gaining experience across a range of outlets, we are keen to hear from you.

At the Hermitage Hotel we offer our overnight guests and day trip visitors a range of food and beverage outlets through the summer months. Regardless of which outlet you are based in for the day, you and the team will be the face of our dining experience and ensuring our guests enjoy everything we have to offer. Working alongside your colleagues in the F&B and Kitchen team you will ensure deliver of cohesive service throughout the day.

What You Will Be Doing

• Training and supporting staff on restaurant procedures and service standards
• Assisting Restaurant Managers in ensuring staff are allocated daily duties and ensuring all tasks are completed to hotel standards
• Meeting and greeting our guests
• Sharing your knowledge of our food and beverages
• Providing efficient and effective table management and resetting
• Maintaining high standards of presentation for our food and beverage outlets
• Supporting guests to get the most from their stay with us

• F&B experience in a similar position using Point-of-Sale systems, maintaining food and beverage items, presentation of restaurants and engaging guests
• Experience training and supervising teams is preferred
• A passion for providing exceptional service and guest experiences
• An eye for cleanliness, organization, and presentation
• Willingness to learn and a “can do” attitude
• Ability to work with grace under pressure and resolve issues effectively
• Flexibility to work rotating shifts, including weekends and public holidays
• Effective communication skills, both written and verbal
• A collaborative approach to working with colleagues

• Full Time Fixed-Term, minimum 60 hours per fortnight
• Hourly rate is $27.00
• Live in Aoraki/Mt Cook National Park with stunning surroundings and unparalleled views – a short and remarkable commute to work. Accommodation onsite at reasonable rents, including Wi-Fi and power.
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
• Discounted hotel accommodation for Friends and Family
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

• Job Family Default
• Pay Type Hourly