Food and Beverage Assistant Manager

Aoraki / Mount Cook 7999, New Zealand Req #446

Sunday, 19 January 2025

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Our Food and Beverage Manager is looking for an Assistant Manager to join their leadership team and support the delivery of continuous improvement to service standards, and world-class guest experiences.

Working across two properties, The Hermitage Hotel and Mount Cook Lodge and five outlets, the Assistant Manager for Food and Beverage will hire, train, resource, and develop the team in close collaboration with the Food and Beverage Manager, Restaurant Managers, and Team Leaders.

What you will be doing

• Work closely with the FBM, Executive Chef and senior chef on duty to ensure cohesion of service and excellent guest experience.
• Contribute to driving sales, revenue, and exhibiting cost saving strategies.
• Compile annual budget, check variance reports, weekly department reports, and any other reports deemed necessary.
• Monitor the work of team members to ensure that established policies and procedures are being met and strictly followed, including food and work safety policies.
• Oversee, and follow-up on errors to rectify issues, optimise the guest experience, identify training opportunities to reduce recurrence.
• Coach, guide and instruct assigned personnel in the proper performance of their duties.
• Assist F&B Manager in talent recruitment, growth, and culture development.
• Establish and administer training programs within the outlet, including new employee’s orientation.
• Coordinate the maintenance and development methods for high-quality service of food and drink.
• Assist in ordering supplies, and inventory control and establishing relationships.
• Assist in menu planning, development and meal specials.

What you will bring to the role

• A minimum of 1 year’s experience in a similar role or at a senior operational level within Food and Beverage.
• An eye for detail and the ability to motivate and lead a team.
• Experience with F&B systems, processes, and procedures.
• Computer literacy in Microsoft Office and booking systems.
• Strong time management skills, mentoring/coaching, problem-solving abilities.
• Excellent communication skills both written and verbal.
• A Duty Managers Certificate or the ability to obtain one.
• Currently working and/or residing in NZ would be an advantage.

The Benefits

• Accommodation, including Wi-Fi and power.
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.
• Discounted hotel accommodation for Friends and Family.
• Stunning surroundings and unparalleled views – a short and remarkable commute to work.
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.

Other details

• Job Family Default
• Pay Type Hourly.

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