Food & Beverage Lead

Organize, direct and evaluate food and beverage service. Ongoing training of staff and monitoring staff performance and providing feedback. Assistance with inventory and purchasing for day-to-day operations and to ensure practice of health, food, and safety regulations. Must be a good team player and leader and able to multitask during busy times. Experience in food service or customer service is considered an asset.

Roles & Responsibilities:

• Lead a team of 10+ staff members on a daily basis with assistance from the department manager
• Attention to detail
• Provide excellent customer service
• Good communication with guests
• Cash handling & processing customer orders
• Cash out tills at the end of each shift
• Provide training to new employees
• Enforce health and safety regulations and hygiene standards
• Maintain knowledge of the menu and specials
• Oversee the storage and rotation of food supplies
• Ensure that tasks are completed in a timely manner
• Address issues that arise during service and find solutions quickly, aware when to call the manager
• Enforce uniform standards and regular practice of the 5 Key Points of Guest Service for department staff

Qualifications/Requirements:

• Effective communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Ability to quickly address and resolve customer complaints or issues
• Ability to lead a group
• Ability to work with technology
• Frequently standing at station & walking throughout park
• Ability to work as part of a team
• Efficiently handle multiple tasks simultaneously
• Basic math skills for handling cash transactions, making change, and processing payments
• Be 18+ years of age
• Ability to lift 35 pounds at one time

Staff Incentives:

• Discounted tickets and season pass sales to all Santa’s Village employees
• Discounts on dining, drinks, and merchandise
• Receive tips from a tip pool on bi-weekly paychecks
• Santa’s Village is committed to hosting team building and social events for all members of #TeamSanta