FOH - Host Person (Southampton)

Great companies start with great people!

Citron is a people first organization. Our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene specializes in hygiene, sanitation, and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. We have created a fun, inclusive, collaborative, and team-oriented culture where all departments work together to achieve company goals, with camaraderie and respect. We are committed to fostering a great culture because we value our internal talent and work hard to maintain an environment that provides opportunities for those who seek it out.

We are seeking a dynamic and focused individual who can calculate and communicate complex billing calculations to internal and external stakeholders. The role would suit an individual with a strong administrative background who prides themselves on their attention to detail. They will be an integral part of the billing team and will be jointly responsible for ensuring invoices and credit notes are raised accurately and distributed in a timely manner.

Key Responsibilities

• Review, validate, and calculate invoicing adjustments accurately.
• Gather, analyze, and correctly interpret information from multiple sources to support credit note generation (e.g., ownership/frequency change, service/item swaps).
• Process invoices and credit notes through NetSuite.
• Enable automation by maintaining and updating records of customers.
• Obtain new purchase orders from existing customers and update records accordingly.
• Upload invoices to third-party portals.
• Advise and provide input on annual price increases.
• Build and maintain relationships with other departments within the business.
• Collaborate with the Customer Success team, Accounts Receivable team, and internal account managers to ensure timely resolution of customer queries.
• Achieve agreed KPIs to ensure customers receive a quick resolution to all invoicing queries and actioning on Salesforce cases.
• Other duties as required.

Knowledge and Experience

• A minimum of 1 year of experience within an administration environment.
• IT literate with solid experience of Microsoft packages, including Excel.
• Confident mathematical skills.
• Experience with accounting software such as NetSuite.
• Experience with CRM systems such as Salesforce.
• Fluency in French is an asset.

Skills Required

• The ability to build solid working relationships with colleagues.
• Meticulous attention to detail.
• Organized and conscientious.
• Ability to communicate at all levels.
• Positive and vibrant attitude.
• Adaptable and personable – always learning mentality.

What's in it for you

• Benefits including health, dental, vision, and life insurance.
• Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive, and collaborative team.
• Excellent career advancement and learning opportunities within a rapidly growing and stable company.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. Reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.