Flight Centre Travel Group - eGlobal/RevGen Consultant - Vancouver, BC

Job no: 525546-B
Brand: Global Supply
Work type: Full time
Location: British Columbia
Categories: Operations & Professional Services, Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries. Our purpose is to “open up the world for those who want to see”.

About The Opportunity

The position requires availability to work Monday through Friday during Pacific Standard Time (PST) business hours.

SpecialOps is a Revenue Generating team that facilitates the buying and selling of fares for both internal and external agents through eGlobal Fares, and other projects.

Key Responsibilities

• Airfare & GDS Knowledge
  • Superior knowledge of airfare construction and reading fare rules.
  • Ability to work in multiple GDS – from issuing, exchanging, and refunding tickets.
• Problem Solving
  • Quickly resolve airfare and system challenges while avoiding write off and negative effect to the frontline.
• Ability to multitask
  • Verbal and Written Communication Skills.
  • Demonstrates excellent open and honest communication with team members, consultants and colleagues.
• Change Management
  • Lead changes positively for FCTG processes, products & systems.
  • Handle objections directly and positively.
• Customer Service
  • Always provide exceptional service to our customers.
  • Manage multiple shared inboxes and respond to email requests to internal and external agents in a timely manner.
  • Handle booking escalations which may require contacting airlines for assistance.
  • Work in various GDS to facilitate new/existing bookings – issuing new tickets, processing exchanges and refunds.
  • Read and decipher FC Americas commission contracts to ensure accurate commission levels are claimed on new and exchanged tickets.
  • Proficient use of spreadsheets and other MS Office programs.
  • Support and work with GTC.
  • Communicate daily with Corporate, Leisure and After Hours Communications team.
  • Assist leadership team in any required training, developing or communications.
  • Develop strong relationships with the front line Corporate/Leisure customer, all Supply teams, Finance Teams, airline reps and all other brands within FCL.
  • Travel may be required at times to facilitate training & development and staff meetings/conferences.
  • Proactive development within team and Supply.
  • Embrace all philosophies, values and change.

Experience & Qualifications

• Minimum two years GDS support.
• Understanding of airline contracts.
• Minimum three years FCTG knowledge.

Work Perks! - What’s in it for you:

• Reward & Recognition: Celebrate the success of yourself and others.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities.

Benefits Include:

• Paid Time Off: A comprehensive time off package.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• 401k program with partial match.
• Global career opportunities in a network of brands and businesses.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $61,800.

We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.