Flight Centre Travel Group - eGlobal/RevGen Consultant - Vancouver, BC

Job no: 525546-B
Brand: Global Supply
Work type: Full time
Location: British Columbia
Categories: Operations & Professional Services, Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to “open up the world for those who want to see.”

About The Opportunity

The position requires availability to work Monday through Friday during Pacific Standard Time (PST) business hours.

SpecialOps is a Revenue Generating team that facilitates the buying and selling of fares for both internal and external agents through eGlobal Fares and other projects. The role involves optimizing commission and revenue opportunities and delivering superior customer service to the frontline businesses.

Key Responsibilities

• Airfare & GDS Knowledge: Superior knowledge of airfare construction and reading fare rules; ability to work in multiple GDS – issuing, exchanging, and refunding tickets.
• Problem Solving: Quickly resolve airfare and system challenges while avoiding write-off and negative effects on the frontline.
• Ability to Multitask: Demonstrates excellent open and honest communication with team members, consultants, and colleagues via all forms of communication.
• Change Management: Lead changes positively for FCTG processes, products & systems; handle objections directly and positively.
• Customer Service: Always provide exceptional service to our customers; manage multiple shared inboxes and respond to email requests in a timely manner; handle booking escalations which may require contacting airlines for assistance; work in various GDS to facilitate new/existing bookings; read and decipher FC Americas commission contracts; proficient use of spreadsheets and other MS Office programs; support and work with GTC; communicate daily with Corporate, Leisure and After Hours Communications teams; assist leadership team in any required training, development, or communications; develop strong relationships with front-line Corporate/Leisure customers and all Supply teams.

Experience & Qualifications

• Minimum two years GDS support
• Understanding of airline contracts
• Minimum three years FCTG knowledge

Work Perks! - What’s in it for you:

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: Founded by people who wanted to travel and want others to do the same.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: Genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days, 5 sick days, 3 personal days, and recognized holidays.
• Health benefits including medical, dental, vision, and more.
• 401k program with partial match.
• Global career opportunities in a network of brands and businesses.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $61,800.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.